Privacy Policy

Introduction

Relevé Studio ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit relevehk.com, book a class, or contact us. We handle personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO").

Personal Data We Collect

We collect personal data only when you provide it to us voluntarily or when it is generated automatically as you use our website. Categories include:

• Contact and booking details you provide when you register for a class through our MindBody booking system (name, email, phone, emergency contact, health information you choose to share).
• Messages you send us through WhatsApp, email, or Instagram direct message.
• Technical information automatically collected when you visit the website, including IP address, device and browser information, referring pages, and browsing activity.

How We Use Your Personal Data

We use personal data to:

• Schedule, confirm, and deliver the classes and services you book.
• Respond to your enquiries and provide customer support.
• Improve the content, performance, and safety of our website and studio.
• Send operational messages (booking confirmations, cancellations, schedule changes).
• Comply with legal obligations and protect our legitimate interests.

Third-Party Service Providers

We share personal data with trusted service providers only to the extent necessary to deliver our services. These providers are contractually required to protect your data:

• MindBody (booking and payment processing).
• Google Analytics (aggregated website traffic analytics with IP anonymisation).
• Meta Pixel (Facebook and Instagram advertising measurement).
• Our email, hosting, and DNS providers.

We do not sell your personal data. We do not transfer your data outside Hong Kong except to the service providers listed above, whose processing may occur in the United States or other jurisdictions under their standard privacy terms.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies from Google Analytics and Meta Pixel to understand how visitors use the site and to measure advertising performance. You can disable cookies at any time through your browser settings. Disabling cookies will not prevent you from browsing or booking classes.

Data Retention

We retain booking and customer records for as long as you remain an active client and for a reasonable period thereafter to meet accounting, tax, and legal requirements. Website analytics data is retained for up to 14 months.

Your Rights Under the PDPO

Under the PDPO you have the right to:

• Ask whether we hold personal data about you, and request a copy of that data.
• Ask us to correct personal data that is inaccurate.
• Ask us to stop using your personal data for direct marketing.
• Withdraw consent you previously gave for the use of your personal data.

To exercise any of these rights, email us at contact@relevehk.com. We will respond within the timeframe required by the PDPO.

Data Security

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, and destruction. No internet transmission or storage system is completely secure, however, so we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy or how we handle personal data, please contact:

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes we will update the "last updated" date above. Please review this page periodically to stay informed.